Book in a discovery session and find out how our Real+ Trust Accounts team can support you.
During our session we will discuss how we can support your team and offer you advice on how to best manage the agencies Trust Accounts. Every account is different and every team has different obstacles or hurdles that we can help assess and find the solution that best fits your needs.
The REAL+ Trust Team have a reputation for excellence, reliability, and experience beyond expectation.
With a dedicated work-ethic, these superstars have either worked as the Trust manager in a Real Estate office or as Property Managers, dealing with owners and tenants every day and bring with them a unique and nurturing approach to your Trust.
We have 100's of case studies and situation we have worked through to find solutions for our customers.
The problem
Agency with single Investor with large scale investment portfolio (100+) Software default Statement shows all properties on the one statement. The client was seeking simplified monthly statement as this format for monthly statement was onerous and were desperate for a simplified monthly statement.
The Fix/Our Solution
Real+ Outsourced Team created a bespoke report by customising the Owner Monthly summary report for client to consolidate all properties’ Income and Expenditure by Account Code to provide a clear and concise snapshot report of over their entire property portfolio.
The Outcome
The Agency was able to deliver a solution to meet their Client’s need to understand total expenditure by category of accounts per month and this provided further opportunities to grow their properties under management with their client.
The Problem
Agency newly contracted with Real+ Outsourced had current and legacy Trust Account adjustments, irregularities and unidentified deposits exceeding $10k + spanning 2 years.
The Fix/Our Solution
Real+ Outsourced Team worked closely with agency and advised bank traces, analysed and investigated various reports and found that deposits of similar receipting values and forensically traced back probable allocations. From there, the agency could contact tenants to check their payment receipts and banking. This reduced the agency’s arrears dramatically and ensured property owners were correctly paid.
The Outcome
The Agency was able to 1. allocate unknown funds and reduce adjustments, 2. implement correct processes and apply tenant codes for future deposits, lodge accurately to Treasury, 3. gain otherwise lost Agency Fees, and 4. maintain compliance and 5. retain their clients.
For more than 15 years, the Real+ team has been supporting Australian real estate agencies to better manage their business. Rely on our local Trust team to minimise errors and risk, and maximise your profitability week in - week out.